OUR EASY RETURN POLICY
IMPORTANTPlease review the Return Policy before placing an order.
Please keep all original packing material and documentation in the event that your merchandise needs to be returned.
PLEASE NOTE: Due to the nature of this product and our adherence to strict safety precautions, this product is NOT returnable under any circumstance.Click on the link below to open the Return Form .pdf file
Print the Return Form, fill out the necessary information,
and return as indicated.
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If you would like to discuss the return/exchange, please call 1-888-838-0770 (Monday-Friday 9:00 a.m. to 5:00 p.m. CST).We are available during regular business hours to assist you. Our after hours answering service is unable to help with an exchange.
TRYING ON YOUR PRODUCTS
You may try an item on for fit, but it may not be worn, and the original tags must be attached. We suggest that you do not wear perfume or deodorant when trying the items on. We will not accept returns or issue refunds on items that have been worn, washed, have the tags removed, stained, pet hair, smell of smoke or heavy perfume, or damaged in any way. (For health and safety reasons, a few products may not be returned or exchanged for any reason. See the list of products below under "EXCEPTIONS".)
If an item is received in a damaged condition, please contact us immediately (within 3 days of delivery). We will replace any damaged or defective merchandise or refund your money for the damaged item in your order. In the rare instance when we mistakenly ship you the wrong product or the product has a factory defect, simply contact us. We will send you via US Mail a pre-paid shipping label so you may return the item.
Refunds will be issued for the price of the returned product to the method of payment used for the original purchase. Please allow 1-2 weeks for the full process of your return. We will send you an email confirmation when your exchange has been shipped or when the refund has been issued.
RETURNS AND EXCHANGES
We offer a 30-day 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise within 30 days(1). If you would like to return or exchange a product, we will gladly exchange the item for another size or refund your money. (EXCEPTIONS - Any item with a crotch, such as panties or panty girdles; Self-adhesive breast forms; incontinence products including washable and disposal underwear; nutritional products; opened skin care products; or custom made or dyed items cannot be returned or refunded.)
Simply fill out the Return/Exchange form and send the product back to us. You are responsible for all cost associated with sending the package back to us. Send Returns/Exchanges to the address below via US Postal Service Insured, UPS, or any other insured service. If your shipment is not insured and it is lost, we have no way of issuing credit or making an exchange.
Please return packages to:
1911 Church Street
Nashville, TN 37203
Attn: INTERNET RETURNS - Order #_________
Please make sure all tags and manufacturer's boxes are exactly how they were shipped to you. The items were carefully packed to protect their packaging, wires, shape, etc. Be sure to pack the product to protect the original box and contents during shipment. Returned items must be in their original packaging and in good condition in order to be replaced or refunded. If the original packaging is damaged when returned we will either not accept the package or assess a 20% restocking fee, at our discretion.
RESHIPPING CHARGES FOR EXCHANGES
BRASALL RETURNS or EXCHANGES ARE SUBJECT
A handling and reshipping charge of $2.00 will be charged to your credit card for each exchange on a bra.
SILICONE BREAST FORMS and SWIMSUITS
Silicone breast forms or swimsuit exchanges will incur a handling and reshipping charge of $5.00.
TO THE FOLLOWING FEES:
1) Orders under $600 Return Processing Fee: FREE!
2) Orders from $600 to $999 Return Processing Fee: 5%
3) Orders over $1,000 Return Processing Fee: 10%
In order for us to maintain our low prices to you, please understand that we are a small company and business practicalities do not allow us to provide the same return policy of a major department store. Thank you for your understanding.
(1)Discretionary Policy on Late Returns: We reserve the right to accept or refuse any returns received more than 30 days from the original shipping date. If accepted, a $10 or 10% re-stocking fee (whichever is greater) will be deducted from your refund. No return or exchange older than 60 days from the date of shipment will be accepted for either a refund or exchange under any circumstances.